Being as well as Doing, the Mark of Quality Leadership (Part Two)

In the marketplace today, we see rising levels of competition to be the best at doing the best. Whether the comparison is in being the name that is mentioned in every household or the business with a billboard on every major community street, or having the most clientele, many strive to meet the demand of everyday people whose needs are forever changing and yet never satisfied. For team members, the pressure to keep up with the resourcefulness of the “next store” business can be stressful and seemingly impossible causing low morale and the feelings of never measuring up or being “good enough.”  

Last week our focus was on establishing a quality culture to ensure high quantity in all areas of a business and profession from team members to products to customers and clients. Through positive influence, practiced disciplines, and simple systems any organization can rise above its current condition and be healthy while doing, demonstrating the mark of quality leadership. 

Having already covered the power of positive influence, today we will pick up on practiced disciplines and simple systems. 

Practiced Disciplines

Discipline is not the punishment for bad behavior. It is the result of good and proper behavior. It is not the repercussion for doing something wrong. Rather, it is the reward for doing something right. However, to have discipline, we must practice discipline. 

 In an organization, disciplines are building blocks for a cohesive team. They are demonstrated by leadership and emulated by team members. They establish interpersonal commitment from a team and its leader. 

Trust, clarity, and accountability are examples of such disciplines. In his book, The Four Obsessions of an Extraordinary Executive, Patrick M. Lencioni shares that in a healthy organization the discipline of trust is key. It’s cohesiveness is marked by an absence of politics, unnecessary anxiety, and wasted energy are absent. Clarity is key as the team comes to know one other’s strengths and weaknesses. The team holds one another accountable and are committed to making group decisions. 

Simple Systems

Too often organizations with good intentions to establish order can complicate the way in which it is ran. Simple systems are the solution to a smooth and effective operation. The same language can be used across the board so that everyone is on the same page. Respect, honor, and being a brother’s keeper can enhance the culture and draw the positive attention you desire. 

Signed Agreements regarding what you will do and how you will do it creates a system of clear expectations among team members. Sourcing and accountability help measure the adequacy of getting things accomplished and staying on top of the important tasks. The path of going from point A to point B can be easy and pleasurable by removing processes that are out of date and no longer necessary. For those challenging times that arise- and they will- your simple systems can help maintain the balance while you strategize the unexpected. Those are moments in which you can seize opportunity to gain experience and modify. 

Through positive influence, practiced disciplines, and simple systems a leader can go from being ordinary to extraordinary- the mark of quality leadership. You can take your team to a new level of being and doing. The impact that this will have on the health of the team, service to clients, and influence in the community will be remarkable and legendary. 

 Peace and Joy,

Angela

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